Emergency Services Representative
is seeking an Emergency Services Representative to join a prestigious academic health system in Columbia, MO, with an extensive benefits package.
Not only is the health system ranked as one of Becker's Hospital Review's 150 Top Places to Work in Healthcare for three consecutive years, but it also values the importance of work-life balance and professional growth for its employees.
Take the next step in your career and thrive in an environment where you are respected, challenged, and offered endless opportunities to define your career path! Benefits that matter.
Paid-for tuition from the local top-rated university.
Up to 75% for you and 50% for spouses and children Retirement options including 100% match up to 8% 100% paid leave for parents and caregivers for up to four weeks - effective January 2024 Comprehensive health and wellness benefits, including mental wellness support.
4 Personal Days, 12 Sick Days, 17 PTO days for 0-5 years, and 22 PTO days for 5
years Job Description Serve as the front-line person for all incoming patients to ensure the connection between pre-hospital arrivals and the medical staff.
Coordinate department activities, supplies, and communication.
Assist patients, families, visitors, and staff to optimize customer services.
Assist nursing staff in providing direct patient care from the admission process through patient transfer and discharge within Emergency Services.
Maintain accurate and timely entry of information into the computerized bed-management system.
Perform charge entry duties, and collect patient and unit data as assigned.
Assist in the coordination of emergencies and codes.
Demonstrate the ability to organize workload and manage multiple tasks while maintaining a clutter-free and orderly environment, including prompt answering of unit telephones and accurate delivery of messages and information to patients, families, visitors, staff, and personnel upon request.
Educate and train new ESRs, students, and other staff about ESR activities and responsibilities.
Maintain appropriate medical records and other forms needed during computer downtime.
Deliver/ pick up lab specimens and supplies from other departments.
Coordinate and facilitate department activities, including:
Promptly answer call lights using positive guest relations skills and notify appropriate staff.
Monitor visitors in the department and alert staff to possible problems and security issues.
Greet and direct patients, visitors, and employees with courtesy and respect, and address them professionally.
Utilize the principles of Patient Family Centered Care.
Promote and achieve the satisfaction of internal customers.
Effectively intercede with families and patients and resolve concerns if able; if not, consult with RN providing care to the patient.
Assist nursing staff /ancillary staff as needed in routine and emergent situations, including transferring patients from bed to bed, stretcher, or wheelchair.
May complete unit/department-specific duties and expectations as outlined in department documents.
Required Qualifications High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
Two (2) years of customer service or equivalent.
College or equivalent degree may be substituted for experience.
Knowledge of computer keyboard.
Ability to understand and follow oral and written instructions.
Strong customer service and team orientation.
?About Nucleus is a talent acquisition company trusted by top-tier facilities and organizations to partner in finding quality candidates seeking meaningful employment.
Our recruiters are experienced in building candidate profiles based on the skills our partners want to hire.
When you speak to one of our recruiters, they will make you feel at ease throughout the process, preparing you with confidence every step of the way.
We'll do what it takes to ensure you land a role that is the right fit for you, and where you can grow your career.
?Not ready to apply?Powered by JazzHR Recommended Skills Computer Keyboards Courtesy Customer Service Health Care Management Systems Medical Records Estimated Salary: $20 to $28 per hour based on qualifications.
Not only is the health system ranked as one of Becker's Hospital Review's 150 Top Places to Work in Healthcare for three consecutive years, but it also values the importance of work-life balance and professional growth for its employees.
Take the next step in your career and thrive in an environment where you are respected, challenged, and offered endless opportunities to define your career path! Benefits that matter.
Paid-for tuition from the local top-rated university.
Up to 75% for you and 50% for spouses and children Retirement options including 100% match up to 8% 100% paid leave for parents and caregivers for up to four weeks - effective January 2024 Comprehensive health and wellness benefits, including mental wellness support.
4 Personal Days, 12 Sick Days, 17 PTO days for 0-5 years, and 22 PTO days for 5
years Job Description Serve as the front-line person for all incoming patients to ensure the connection between pre-hospital arrivals and the medical staff.
Coordinate department activities, supplies, and communication.
Assist patients, families, visitors, and staff to optimize customer services.
Assist nursing staff in providing direct patient care from the admission process through patient transfer and discharge within Emergency Services.
Maintain accurate and timely entry of information into the computerized bed-management system.
Perform charge entry duties, and collect patient and unit data as assigned.
Assist in the coordination of emergencies and codes.
Demonstrate the ability to organize workload and manage multiple tasks while maintaining a clutter-free and orderly environment, including prompt answering of unit telephones and accurate delivery of messages and information to patients, families, visitors, staff, and personnel upon request.
Educate and train new ESRs, students, and other staff about ESR activities and responsibilities.
Maintain appropriate medical records and other forms needed during computer downtime.
Deliver/ pick up lab specimens and supplies from other departments.
Coordinate and facilitate department activities, including:
Promptly answer call lights using positive guest relations skills and notify appropriate staff.
Monitor visitors in the department and alert staff to possible problems and security issues.
Greet and direct patients, visitors, and employees with courtesy and respect, and address them professionally.
Utilize the principles of Patient Family Centered Care.
Promote and achieve the satisfaction of internal customers.
Effectively intercede with families and patients and resolve concerns if able; if not, consult with RN providing care to the patient.
Assist nursing staff /ancillary staff as needed in routine and emergent situations, including transferring patients from bed to bed, stretcher, or wheelchair.
May complete unit/department-specific duties and expectations as outlined in department documents.
Required Qualifications High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
Two (2) years of customer service or equivalent.
College or equivalent degree may be substituted for experience.
Knowledge of computer keyboard.
Ability to understand and follow oral and written instructions.
Strong customer service and team orientation.
?About Nucleus is a talent acquisition company trusted by top-tier facilities and organizations to partner in finding quality candidates seeking meaningful employment.
Our recruiters are experienced in building candidate profiles based on the skills our partners want to hire.
When you speak to one of our recruiters, they will make you feel at ease throughout the process, preparing you with confidence every step of the way.
We'll do what it takes to ensure you land a role that is the right fit for you, and where you can grow your career.
?Not ready to apply?Powered by JazzHR Recommended Skills Computer Keyboards Courtesy Customer Service Health Care Management Systems Medical Records Estimated Salary: $20 to $28 per hour based on qualifications.
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