Vice President Claims
Job DetailsLevelSeniorJob LocationMO - Columbia, MOPosition TypeFull TimeEducation Level4 Year DegreeJob ShiftDayJob CategoryExecutiveDescriptionWho are we?Knowing what your business needs is our business, too.
Having the right insurance coverage will give you peace of mind because you'll know we have your back.
We're all about relationships.
To us, this business is personal.
We've built strong relationships with agency partners who work with us to give you exceptional, personalized service.
Please give your independent insurance agent a call to experience our unwavering commitment to service and fairness.
We have a proud history beginning in 1889 with the mutual insurance movement in the Midwest.
Today, our rich heritage can be seen across the country, as we have customers in 14 states.
We offer a competitive compensation package, including an outstanding 401(k) program.
We also offer the opportunity to join a dynamic organization with a 140-year history of providing exceptional customer service to our policyholders, agents, and fellow employees.
Who are we looking for?Vice President-Claims will create and lead a claims organization that supports the future of the Company driving evolutionary process improvement, operational efficiency, technology integration and analytics into the business.
As a member of the senior leadership team, contribute to creating and achieving short and long-term strategic objectives consistent with the vision and mission of the Company.
ESSENTIAL FUNCTIONS Create and set a vision for the claims organization that supports the overall vision and mission of the Company.
Support the focus on building enduring relationships and delivering exceptional customer service, while maintaining a philosophy under which all claims are handled promptly, fairly, accurately and ethically.
Identify strategic opportunities and implement changes for process improvement through people, procedures and technologies that support the department and Company.
Hire, train, mentor, guide, develop and deploy claim personnel in all claim activities, including litigation, anti-fraud, workers compensation and salvage/subrogation necessary to achieve department and Company objectives.
Manage the day-to-day operations, direct reports, systems and projects to achieve department and Company goals.
Track, assess and evolve data analytics for improved claims processing, quality and service levels that positively impact the department and Company.
Remain current on claims trends, evaluating their impact and advising company leadership on their competitive and financial impact.
Develop and monitor the annual operating and capital budgets and monitor cost effectiveness of all claim activities including law firms, independent adjusters and other vendors.
Coordinate and manage outsourced claims resources and vendor providers.
Promote strategic relationships between claims department and other internal departments as well as external stakeholders, including agency partners, policyholders, vendors, regulators and other partner organizations.
Ensure adherence to applicable laws and regulations.
Enforce company policies and procedures and promote the culture and core values of the Company.
Other duties as assigned.
REQUIRED QUALIFICATIONS Minimum of 12 years previous property/casualty claims experience in roles of increasing responsibility with the majority in a multi-line commercial claims environment Minimum of 7 years of experience leading and managing people Demonstrated ability to foster and build a dynamic, team-oriented, results-driven environment of accountability and growth.
Extensive knowledge of claims practices and techniques used in property/casualty insurance industry including the claims vendor and defense bar community Strong negotiation skills Goal-oriented and possesses the ability to prioritize on a consistent basis in an ever-changing environment.
Strong customer-service orientation with superior verbal and written communication skills Demonstrated experience working with claims analytics to drive insights and improve customer experience Demonstrated experience benchmarking and implementing best-in-class strategies, processes, and programs Ability to work with many cross-functional internal and external partners.
Collaborative problem-solving skills and a natural investigative mind set.
Ability to think conceptually and strategically, while maintaining a results-driven approach.
Unquestionable integrity and the ability to handle sensitive issues.
EDUCATION QUALIFICATIONSBachelor's DegreePREFERRED QUALIFICATIONS JD, MBA or Master's degree with emphasis in Risk Management or Business AIC/CPCU designation Litigation management experience EOEIf you are unable to complete the electronic application for any reason, please contact Mandi Giboney:
email protected 573-777-4087 Recommended Skills Benchmarking Business Process Improvement Casualty Insurance Chartered Property Casualty Underwriter Claim Processing Communication Estimated Salary: $20 to $28 per hour based on qualifications.
Having the right insurance coverage will give you peace of mind because you'll know we have your back.
We're all about relationships.
To us, this business is personal.
We've built strong relationships with agency partners who work with us to give you exceptional, personalized service.
Please give your independent insurance agent a call to experience our unwavering commitment to service and fairness.
We have a proud history beginning in 1889 with the mutual insurance movement in the Midwest.
Today, our rich heritage can be seen across the country, as we have customers in 14 states.
We offer a competitive compensation package, including an outstanding 401(k) program.
We also offer the opportunity to join a dynamic organization with a 140-year history of providing exceptional customer service to our policyholders, agents, and fellow employees.
Who are we looking for?Vice President-Claims will create and lead a claims organization that supports the future of the Company driving evolutionary process improvement, operational efficiency, technology integration and analytics into the business.
As a member of the senior leadership team, contribute to creating and achieving short and long-term strategic objectives consistent with the vision and mission of the Company.
ESSENTIAL FUNCTIONS Create and set a vision for the claims organization that supports the overall vision and mission of the Company.
Support the focus on building enduring relationships and delivering exceptional customer service, while maintaining a philosophy under which all claims are handled promptly, fairly, accurately and ethically.
Identify strategic opportunities and implement changes for process improvement through people, procedures and technologies that support the department and Company.
Hire, train, mentor, guide, develop and deploy claim personnel in all claim activities, including litigation, anti-fraud, workers compensation and salvage/subrogation necessary to achieve department and Company objectives.
Manage the day-to-day operations, direct reports, systems and projects to achieve department and Company goals.
Track, assess and evolve data analytics for improved claims processing, quality and service levels that positively impact the department and Company.
Remain current on claims trends, evaluating their impact and advising company leadership on their competitive and financial impact.
Develop and monitor the annual operating and capital budgets and monitor cost effectiveness of all claim activities including law firms, independent adjusters and other vendors.
Coordinate and manage outsourced claims resources and vendor providers.
Promote strategic relationships between claims department and other internal departments as well as external stakeholders, including agency partners, policyholders, vendors, regulators and other partner organizations.
Ensure adherence to applicable laws and regulations.
Enforce company policies and procedures and promote the culture and core values of the Company.
Other duties as assigned.
REQUIRED QUALIFICATIONS Minimum of 12 years previous property/casualty claims experience in roles of increasing responsibility with the majority in a multi-line commercial claims environment Minimum of 7 years of experience leading and managing people Demonstrated ability to foster and build a dynamic, team-oriented, results-driven environment of accountability and growth.
Extensive knowledge of claims practices and techniques used in property/casualty insurance industry including the claims vendor and defense bar community Strong negotiation skills Goal-oriented and possesses the ability to prioritize on a consistent basis in an ever-changing environment.
Strong customer-service orientation with superior verbal and written communication skills Demonstrated experience working with claims analytics to drive insights and improve customer experience Demonstrated experience benchmarking and implementing best-in-class strategies, processes, and programs Ability to work with many cross-functional internal and external partners.
Collaborative problem-solving skills and a natural investigative mind set.
Ability to think conceptually and strategically, while maintaining a results-driven approach.
Unquestionable integrity and the ability to handle sensitive issues.
EDUCATION QUALIFICATIONSBachelor's DegreePREFERRED QUALIFICATIONS JD, MBA or Master's degree with emphasis in Risk Management or Business AIC/CPCU designation Litigation management experience EOEIf you are unable to complete the electronic application for any reason, please contact Mandi Giboney:
email protected 573-777-4087 Recommended Skills Benchmarking Business Process Improvement Casualty Insurance Chartered Property Casualty Underwriter Claim Processing Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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